We accept the following credit cards: MasterCard, Visa and American Express.
We also accept payment by PayPal, Shop Pay, Apple Payor and Google Pay.
If you decide to use PayPal, you’ll be taken to the PayPal website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.
Yes, you can use PayPal when placing your order online on our website. If you decide to do so, you’ll be taken to the PayPal website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.
All orders that have been successfully placed will be accompanied by an order confirmation via email. This should come through within an hour from purchase and can sometimes land in the junk or spam folder so don't forget to look in there!
If you didn’t receive this email, please contact our Customer Service team on 1300 478 477 or by emailing us at support@iqu-group.com so we can ensure that everything has been processed correctly.
Unfortunatly, it's not possible to place an order over the phone. However, if you have a question about an item or anything else, you can email us at support@iqu-group.com or contact us here
Placing an order on our website is very easy and completly secured.
Your order is complete, and we’ll send you a confirmation email with all the details and delivery information. If anything does not look right, contact us and one of our support team will assist you whenever it's possible.
Our secured checkout process requires to get essential information to process your order such as your name, address, email and phone number. This allows us to ship your good(s) to the right place and to the right person.
If your order has not yet been processed or dispatched, contact us to request a change to your delivery address or details as early as possible.
Shipping is free on all items Australia wide.
Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.
We recommend checking your order confirmation email to find out when your order will leave our warehouse.
Once your order has left the warehouse, you will receive a separate dispatch confirmation email to let you know that it's on its way.
Expected delivery timeframes varies upon the state you live, the size of the parcel and the courier service status.
Some products like electric scooters are bulky and classified as dangerous goods and may only be able to use road services, which leads to longer delivery time.
We depend on the courrier service used to ship your order.
In most cases, parcels will turn up within a few hours from being scanned as delivered. If you’re worried about where your parcel is, we suggest you seek information from the carrier on where they dropped the parcel. Delivery drivers will try to make sure that your delivery is tucked away in a safe place if you are not home, so check any hiding spots you might have around your home.
If you’re still unable to locate your parcel, please reach out to our customer service team and they will do their best to help you locate your order.
You can absolutely return your faulty item. However, please contact us first so we can assess the problem and chose the best solution.
Tou can contact us here
Please contact our customer service team first via support@iqu-group.com.
Our team will guide you throught the return process.
Understanding your rights for Consumer Electronic Devices, Home Appliances and Home Entertainment Products
The Australian Consumer Law and Your Rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure.
Al ou products are geniune Australian stock and are covered by a 12 months warranty. (Batteries are covered for 3 months).
Absolutly, It is legal to buy an electric scooter.
Each state has strict regulation around the use of electric scooters and riding them on Australian roads.
We invite any user to find the relevant information for each state by following the links below:
QLD:
https://www.qld.gov.au/transport/safety/rules/wheeled-devices/personal-mobility-devices
VIC:
WA:
https://www.transport.wa.gov.au/aboutus/news-item_44987.asp
ACT:
https://www.transport.act.gov.au/about-us/active-travel/active-travel-in-the-community/e-scooters
NSW:
TAS:
https://www.transport.tas.gov.au/?a=109502
NT:
https://nt.gov.au/driving/rego/getting-an-nt-registration/scooters
SA:
https://www.sa.gov.au/topics/driving-and-transport/cycling/motorised-wheeled-recreational-devices
The range may varies depending on the usage of the vehicle; the weight of the user, the temperature of operation and the battery condition.
The given maximum range for electric scooters is based on a 60kg rider’s weight on smooth, flat, straight road, and with a new battery.
By law, the maximum speed allowed by the regulation in Australia for an electric scooter is 25km/h.
In all states within Australia, it is a requirement by law for bikes, normal scooters, electric bikes and electric scooters (where legal) to always wear a helmet. We also strongly suggest to wear protective gear such as gloves, jacket and other protections.
